CoomeetChat Privacy Policy

Effective Date

July 14, 2026

This Privacy Policy explains how CoomeetChat collects, uses, discloses, and protects information when you visit or use the CoomeetChat website, video-chat service, payment features, support channels, and related services.

By using CoomeetChat, you acknowledge that information will be handled as described in this Policy.

1. Information We May Collect

Information You Provide

We may receive information when you:

• Contact customer support
• Submit a report
• Complete a purchase
• Respond to a survey
• Communicate with us
• Provide information through an optional product feature

This information may include your email address, support message, transaction reference, report details, and information you choose to provide.

Device and Technical Information

We may collect:

• IP address
• Browser type
• Device type
• Operating system
• Language
• Approximate location derived from network information
• Referring page
• Pages visited
• Session events
• Error logs
• Camera and microphone permission status
• Connection-quality information

Video and Audio Processing

CoomeetChat processes live video and audio streams to provide real-time communication.

The precise handling of video and audio must reflect the actual technical system. Streams may be processed temporarily for connection delivery, quality, safety, fraud prevention, and legal compliance.

Any recording, storage, or review practice must be disclosed where required and must match the implemented product.

Payment Information

Payments may be processed by third-party payment providers. CoomeetChat may receive transaction identifiers, payment status, amount, currency, billing region, and limited payment-method details.

CoomeetChat will not ask for a complete payment-card number by email.

2. How We Use Information

We may use information to:

• Provide random video chat
• Establish and maintain connections
• Improve service reliability
• Diagnose technical problems
• Process purchases
• Respond to support requests
• Review reports
• Detect fraud and abuse
• Enforce the Terms of Service
• Protect users and the service
• Measure product performance
• Comply with law
• Defend legal claims
• Communicate important service changes

3. Legal Bases

Where applicable, we process information based on:

• Performance of a contract
• Legitimate interests
• Compliance with legal obligations
• Consent
• Protection of vital interests
• Establishment or defence of legal claims

The applicable legal basis depends on your location and the specific processing activity.

4. Cookies and Similar Technologies

CoomeetChat may use cookies, local storage, pixels, and similar technologies to:

• Maintain session state
• Remember preferences
• Support security
• Prevent repeated abuse
• Understand site usage
• Measure performance
• Support payment or authentication flows

You can manage cookies through your browser. Blocking essential technologies may prevent parts of the service from working.

See the Cookie Policy for more information.

5. How We Share Information

We may share information with:

• Hosting and infrastructure providers
• Video-communication providers
• Security and fraud-prevention services
• Payment processors
• Analytics providers
• Customer-support providers
• Professional advisers
• Authorities when legally required
• A buyer or successor in a corporate transaction

Service providers may process information only for contracted purposes and subject to appropriate obligations.

We do not describe information-sharing practices as “never sharing data” when service providers are required to operate the product.

6. Reports and Safety Reviews

When you submit a report, we may process:

• The selected report reason
• Session and connection information
• Information entered in the report
• Relevant technical logs
• Information required to investigate abuse
• Enforcement history associated with the reported activity

Reports are used for safety and policy enforcement, not retaliation.

7. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide the service
• Complete transactions
• Resolve disputes
• Investigate abuse
• Enforce agreements
• Meet legal obligations
• Maintain security

Different categories may have different retention periods.

The published policy must match the actual retention configuration used by the product and its vendors.

8. International Data Transfers

CoomeetChat may operate through service providers in multiple countries.

Where required, we use appropriate transfer mechanisms and contractual safeguards for information transferred across borders.

9. Your Privacy Rights

Depending on your location, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Submit a complaint to a regulator

To submit a request, contact:

[email protected]

We may need to verify your identity before completing a request.

10. Security

We use administrative, organisational, and technical safeguards intended to protect information.

No online service can guarantee absolute security. Protect your devices, browser permissions, payment credentials, and personal information.

11. Children and Minimum Age

CoomeetChat is not intended for anyone who does not meet the minimum legal age required by the Terms of Service and applicable law.

If we learn that information was collected from an ineligible user, we may delete it and restrict access.

12. Third-Party Links

CoomeetChat may contain links to external services. Their privacy practices are controlled by their own policies.

Review a third party’s terms before providing personal information.

13. Changes to This Policy

We may update this Policy when the service, law, or processing practices change.

The updated effective date will be shown at the top of the page. Material changes may be communicated through the website or another appropriate method.

14. Contact

CoomeetChat
Privacy Email: [email protected]